“Progressive Infotech shall strive to deliver best in class IT Infrastructure Management Services by adopting best industry practices and technologies in a continually improving environment”.

“Progressive Infotech shall ensure confidentiality, Integrity and availability of all information assets while delivering the services to meet customer and legal requirement”.

Progressive Infotech has developed IT Service Excellence Management System comprising of Quality Management System, IT Service Management System, IT Security Management System and implemented this to ensure consistency in providing the IT services to its customers including the internal customers.

The management system complies with standard ISO 9001:2008, ISO 20000-1:2005 and ISO 27001:2005. This IT Service Excellence Management manual thus created is a reference document for Progressive management level personnel. In addition the IT service Process/Procedure document contains the details of process/ procedure pertaining to IT service excellence management system and is for use by operational personnel.

Progressive stresses upon following aspects in the IT Service Excellence Management System:

• Customer focus
• Leadership
• People participation
• Process Approach
• Systems approach and planning approach
• Consistency in performing an activity
• Measurement of Product/Process performance
• Consistency of output
• Work status availability
• Continual Improvement
• Factual Approach to decision making
• Mutually beneficial supplier relationship

The process / procedures for executing the activities related to different functions and their inter-relation have been designed to meet all of above. They are described in detail in ITSM Process/ Procedure document.