Quality Management Model

Integrated Quality Management

Progressive is among the very few in the world to have achieved an Integrated Quality Management Services encompassing three quality standards, ISO 9001:2008, ISO 20000-1:2005 (previously BS15000-1) and ISO 27001:2005(previously BS7799).

Progressive received this coveted certification following a strict audit by a leading international standards, testing and certification organization, which recommended certification after it successfully concluded audit of Progressive's IT service Excellence processes.

The triple certification results in faultless delivery of end-to-end high quality Managed Service through cutting edge technology and robust proven processes integrated and embedded in all its operations and through levels of the entire organization. It also enhances credibility, confidence and trust amongst our customers and partners, in our ability to address their concurrent IT Infrastructure needs and Management support while maintaining high standards of quality, best practices and cost effectiveness. It also brings ease of implementation and training its associates on a single quality program