Progressive's Remote Infrastructure Management service is the key stone of our delivery architecture. It possesses a benchmark of full redundancy, high availability, and unbending security.

Progressive infrastructure management solutions are based on a robust architecture that is open and scalable and which eases out its integration with any existing scenario. Progressive’s monitoring consoles are trouble-free and dynamic to ensure faster service deployment and hustle-free problem resolution for even the largest customer.

As a result, we provide clients with consistent, reliable and robust solutions at a very competitive cost which helps them increasing their service levels.

Key Deliverables:

• Technical consultants monitor and diagnose problems proactively.
• Predictive maintenance capabilities significantly reduce/eliminate incidents of emergency maintenance
• Expert staff can flag and fix potential issues before they affect customer’s systems
• Helpdesk services ensure that the support process will remains transparent and real time information shared with our reporting portals.
• 'Single Window' concept ensures that all IT needs of our customers are addressed through a proper channel, ensuring a well managed infrastructure support services.

Key Benefits

• Improves Infrastructure Performance Availability
• Measurable & Visible IT Service Management
• Faster & Improved ROI on IT Investment
• Reduced Security Threats
• Real Time expert system problem detection & remediation
• Increased confidence of all stakeholders in the overall IT Infrastructure