The Challenge:

With the rising economic crisis and unstable energy prices, organizations are more consciousness towards going green & cutting down superfluous costs. Yet organizations need an ability to transform ideas into value to maintain their competitive advantage.

Organizations can also realize significant total cost of ownership savings by unifying the back-end communications infrastructure with other data center tools and techniques including Active Directory, and by providing communications tools that are intuitive and rapidly adopted by employees. Communications Server enables customers to eliminate separate PBX and conferencing directories, utilize existing deployment and operations models, and reduce help desk call volume and cost. It allows the replacement of travel with unified conferencing, and enables more efficient real estate management by making communications as mobile as employees, both inside and outside the company walls.

People manage their communications across many devices and applications, which can have a negative impact on productivity. Simplification and integration of all forms of communication to optimize business processes is the need of the hour and Unified Communication successfully delivery handy solution for all communication requirements.

The Solution

Microsoft® Lync provides a single, comprehensive enterprise communications solution that includes voice, instant messaging, presence, and audio, video, and web conferencing, all integrated with commonly used applications such as Microsoft® Office and SharePoint, and infrastructure elements such as Microsoft® Active Directory, Exchange, and System Center Operations Manager. Separate IP PBX solutions are no longer necessary. It helps organizations reduce the operating costs of travel, telecom and IT, while allowing them to make a continuous growth in business.

The arrays of solutions we offer are

• Microsoft Communicator, a single, desktop client for IM, presence, voice, and audio, video, and web conferencing.
• Communications Server includes identity based calling authorization, dial plan and call route management, call detail records (CDR) and Quality of Experience monitoring, and built-in reporting.
• Operations Manager to provide real-time alerting capabilities that include not only server level alerts, but also system level and end-to-end service level monitoring.
• Communications Server aggregates user presence information from a variety of inputs including login status, current PC or phone activity, Microsoft® Outlook calendar en-tries, and manual selection, and makes the resulting presence status available to others.
• Communications Server provides users with the ability to make and receive corporate calls nearly anywhere with Internet access: all communications capabilities are accessible from inside or outside the enterprise without requiring a VPN, special hardware, or additional end-user configuration.
• Users can configure their own administrative assistants, or delegates, that is, those people authorized to receive and make calls on their behalf.
• Communications Server is integrated with both Outlook and Microsoft® Exchange, and gives users the option to preview automatic transcriptions of voicemail messages or listen to them on their PCs rather than calling. This not only saves time, but also allows discrete review of messages during meetings and other situations where a call is inappropriate.
• Microsoft Lync Server allows users to easily add video and application sharing to any call, and to escalate any call to a multi-media conference.
• Instead of purchasing and managing different systems for voice, conferencing, instant messaging, and video, the enterprise can deploy Lync Server to address all communications workloads.

Key Benefits

• Reduced Travel and Training Costs
• Lower Real-Estate and Facility Costs
• Reduce Telephony and Conferencing Service Charges
• Reduced Cost of Voice Mail
• Lower IT Infrastructure and Administration Costs
• Improved User and Team Productivity
• Faster Project Completion
• Shortened Sales Cycle Times
• Faster Resolution of Customer Issues
• Attract and Retain Employees
• Reduced Carbon Footprint

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