Grow Your Career with Us

Join Our Team and Elevate Your Career Trajectory

Discover limitless growth opportunities with Progressive Infotech. We are committed to diversity and inclusion, valuing individuals from all backgrounds. Join our team and unleash your potential in a fast-paced learning environment. With cutting-edge technologies, we invest in your professional development while meeting your workplace needs. Empower your career with us today.

27+ Successful Years

Work with subject matter experts and learn the skills you need to grow in your journey ahead.

Tech-Driven Processes

Stay productive with world-class tools and technologies and improve your digital dexterity.

Great Place To Work

Certified by Great Place to Work™ for its commitment to nurturing growth and employee satisfaction.

Life At Progressive

International Women's Day 2025

Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for DEX Tools

Leadership Insight

Employee Advocacy

Open Positions

Desktop Support (L1)

Experience: 1-3 years

Location: Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type: Full Time

Note: Immediate Joiners Preferred

Desktop Support (L1.5)

Experience: 2-3 years

Location: Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type: Full Time

Note: Immediate Joiners Preferred

Desktop Support (L2)

Experience: 2-3 years

Location: Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type: Full Time

Note: Immediate Joiners Preferred

Global Service Desk (L1.5)

Experience: 2-3 years

Location: Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type: Full Time

Note: Immediate Joiners Preferred

Global Service Desk (L2)

Experience: 2-3 years

Location: Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type: Full Time

Note: Immediate Joiners Preferred

Desktop Support (L1)

Experience : 1-3 Years

Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type : Full-Time

Job Summary

We are looking for an enthusiastic and technically sound L1 Desktop Support Engineer with 1 to 3 years of experience to provide on-site support for desktops, laptops, and IT peripherals. The role involves basic troubleshooting, hardware and software support, and ensuring smooth day-to-day IT operations for end-users.

Key Responsibilities:

Provide first-level support to users for desktops, laptops, printers, and other peripherals.
Install, configure, and troubleshoot Windows operating systems and standard software applications.
Support and maintain Microsoft Office applications/Third party applications, email configuration, and basic user settings.
Assist in user account creation, password resets, Domain Joining in Active Directory.
Perform daily checks on IT equipment and ensure proper functioning.
Coordinate with vendors for hardware repair or replacement when necessary.
Handle new user onboarding tasks such as system setup and basic orientation.
Troubleshoot basic LAN and Wi-Fi connectivity issues (IP conflicts, cable faults, etc.).
Basic knowledge of Audio/Video Conferencing.
Printer Installation, configuration and troubleshooting.
Escalate unresolved technical issues to L2/L3 teams in a timely manner.

Required Skills & Qualifications:

Should have passed Graduation or 3 years Diploma in Computer Hardware or other related Technical Course.
1 to 3 years of hands-on experience in desktop support.
Willingness to work in shifts or support extended hours as needed.

Desktop Support (L1.5)

Experience : 2-3 Years

Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type : Full-Time

Job Summary

We are seeking a proactive and technically sound Desktop Support Engineer (L1.5) to provide onsite/remote support for end-user systems and peripherals. This role bridges L1 and L2 responsibilities, requiring strong problem-solving skills and the ability to handle moderately complex issues independently.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

Desktop Support (L2)

Experience : 2-3 Years

Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type : Full-Time

Job Summary

We are seeking a skilled and experienced Level 2 Desktop Support Engineer to join our IT support team. In this role, you will provide advanced technical support to end-users, troubleshoot complex hardware and software issues, and work closely with Level 1 and Level 3 teams to ensure efficient resolution of IT incidents and service requests.

Qualifications

Bachelor’s degree or diploma in Computer Science, IT, or a related field.

Global Service Desk (L1.5)

Experience : 2-3 Years

Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type : Full-Time

Job Summary

As a Global Service Desk (L1.5) Engineer, you will act as the escalation point between L1 support and specialized IT teams. You will handle more complex incidents and service requests that require in-depth analysis and troubleshooting across global operations. This role demands strong technical knowledge, excellent communication, and customer service skills to support internal end users and ensure minimal disruption to business operations.

Qualifications

Bachelor’s degree or diploma in Computer Science, IT, or a related field.

Global Service Desk (L2)

Experience : 2-3 Years

Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc.

Job Type : Full-Time

Job Summary

The Global Service Desk Analyst (L2) is responsible for handling more complex IT support issues escalated from Level 1. This role involves remote troubleshooting, incident management, and providing advanced technical support to global end-users. The L2 analyst collaborates with other IT teams to ensure high-quality service and efficient problem resolution across global locations.

Qualifications

Bachelor’s degree or diploma in Computer Science, IT, or a related field.

Grow Your Career with a People-First Organization

Submit your CV and unlock new opportunities to learn, grow, and make an impact. Step forward with a team that values your potential and is committed to your success.

Upload Your CV

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Grow Your Career with Us

Join Our Team and Elevate Your Career Trajectory

27+ Successful Years

Tech-Driven Processes

Great Place To Work

Life At Progressive

International Women's Day 2025

Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner® Magic Quadrant™ for DEX Tools

Leadership Insight

Leadership Insight

Employee Advocacy

Open Positions

Desktop Support (L1)

Desktop Support (L1.5)

Desktop Support (L2)

Global Service Desk (L1.5)

Global Service Desk (L2)

Job Summary

Key Responsibilities:

Required Skills & Qualifications:

Job Summary

Qualifications

Job Summary

Qualifications

Job Summary

Qualifications

Job Summary

Qualifications

Grow Your Career with a People-First Organization

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