Why Do Growing Businesses Need a 24×7 Network Operations Center?

Network Operations Center

Have you ever experienced a sudden IT outage or system failure? If so, you know how frustrating and costly it can be for your business. In fact, according to a recent study by Gartner, the average cost of network downtime is $5,600 per minute! That’s where NOC monitoring comes in. NOC, or Network Operations Center, is a centralized location where IT engineers can provide 24/7/365 supervision, monitoring, and management of your system and infrastructure networks. NOC keeps a constant and close eye on your systems and can swiftly prevent, detect, and resolve any issues that may arise at any time.

Why 24×7 Network Operations Center is Important?

As your business grows, your networks become more complex and harder to manage. To ensure uninterrupted network performance, prevent downtime, and secure your sensitive data, you need a business-aligned network management strategy. Here are some key factors that make 24×7 NOC monitoring crucial for your success:

Network Observability

Without proper network visibility, you risk losing visibility into your critical network infrastructure, leaving you vulnerable to undetected problems that can cripple your operations. This lack of visibility can lead to unexpected downtime and productivity loss, putting your business at risk of financial loss and reputational damage.

Network Performance

In today’s highly competitive business landscape, every second counts. A poorly performing network can cause slow application response times and hinder your team’s ability to collaborate efficiently. This can ultimately result in lost revenue, decreased customer satisfaction, and even employee burnout.

Hardware Efficiency

Overburdened hardware can lead to significant network slowdowns and even failure. Inefficient hardware can also cause delays in decision-making, leading to missed opportunities and reduced productivity. Failure to optimize your hardware can lead to unnecessary expenses and increased downtime.

Prevention of Incidents

The failure to detect and prevent incidents before they occur can be a costly mistake. Network outages and system failures can bring your entire business to a halt, resulting in lost revenue, decreased customer satisfaction, and increased IT costs.

IT Expenses

The cost of network downtime can be staggering, with estimates ranging from $5,600 to $9,000 per minute (Source: Gartner). Inefficient network operations and prolonged downtime can lead to missed deadlines, lost revenue, and decreased customer satisfaction. Using 24×7 NOC monitoring, you can minimize the risk of downtime and save your business from significant financial loss.

Network Security

Cybersecurity threats are becoming increasingly sophisticated, and it’s crucial to have robust security measures in place. Without proper network monitoring, you risk leaving your network infrastructure vulnerable to cyberattacks, data breaches, and other security threats. Failure to protect your business from these threats can lead to significant financial and reputational damage.

Key Processes of a 24×7 Network Operations Center:

Effective network management involves various processes. Here are the top ones:

  • Event Monitoring and Management: Monitor and manage network events in real-time to prevent potential incidents and identify issues before they escalate.
  • Incident Management: Quickly detect and respond to network incidents to minimize their impact on your business operations.
  • Problem Management: Proactively identify and eliminate recurring network problems to prevent future incidents and minimize downtime.
  • Capacity Management: Monitor and analyze network capacity to ensure that your network can handle the expected load and growth.
  • Change Management: Carefully plan and manage network changes to prevent negative impacts on network performance and availability.
  • Network Security Management: Implement and maintain robust security measures to protect your network from cyber threats and ensure the confidentiality, integrity, and availability of your data.

Many businesses realize the importance of having a Network Operations Center (NOC) to monitor and manage their IT systems but building an in-house NOC can be a costly and complex undertaking. As a result, more and more companies are turning to trusted NOC service providers to handle their IT operations. However, it is important to choose the right provider carefully.

Advantages of Outsourcing to a Trusted 24×7 NOC provider

World-class Network Management Platform

By leveraging the expertise of a NOC provider, you can gain access to network management platforms that enable advanced monitoring, management, and reporting capabilities that may be too costly to implement in-house.

Operational Efficiency and Expertise

Outsourcing to a NOC provider allows you to tap into the operational efficiency and expertise of dedicated IT professionals. By entrusting their IT operations to a team of experts, CIOs can free up their internal resources and focus on their core business functions.

Network Visibility & Governance

By providing real-time monitoring and reporting capabilities, a NOC services provider can help you proactively identify and address potential issues before they impact your operations.

Network Management Automation

By automating routine network management tasks, such as monitoring, alerts, and remediation, a modern NOC facility can streamline your operations and ensure consistent performance across the network.

Accurate Metrics & KPIs

Some of the common KPIs that reliable NOC providers track include network uptime, response times, latency, throughput, packet loss, and jitter. By monitoring these KPIs, businesses can gain insights into how well their network is performing.

Optimize Your Networks with Progressive’s 24×7 NOC Support & Services

Progressive Infotech offers a comprehensive range of Network Operation Centre (NOC) services, ensuring complete network visibility and security. By choosing Progressive Infotech as your NOC provider, you can leverage our automation capabilities, world-class network management tool stack, and a team of experienced and highly trained experts to ensure round-the-clock monitoring and management of your network.

Get Started with 24×7 NOC Services Today!

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