Digital Support for the
Pharma Industry

Accelerate Employee Services Transformations for Better Performance

Progressive's 24x7 IT help desk solutions has eminently improved end-user experience of our field sales team.

Ashish Nigam

Head - Field Transformation
Dr. Reddy
Dr. Reddy

Make Pharma Operations Smart

Get end-to-end employee support & digital infrastructure to stay ahead

Our pharmaceutical and life science offerings bring the right technologies and end-user support that enable an agile mindset across pharmaceutical business functions to achieve faster results with absolute operational visibility. We’ve been helping some of the top enterprises in the pharma industry to maximize employee connectivity and enable faster service delivery amid hybrid work challenges.

Make Pharma Operations Smart

Understanding Pharmaceutical Industry Priorities

  • Accelerating research and innovation
  • Strengthening manufacturing and supply base in domestic and global markets
  • Clinical and Research management
  • Improving access to medicines
  • Achieving equitable and sustainable pharmacy
  • Launching new products successfully
Pharmaceutical Industry Priorities

Tackling the Challenges in Pharmaceutical Industry

  • Manufacturing visibility combining data from machine control systems, MES and ERP applications
  • Tracking operations and employees for compliance mandate
  • Inconsistent IT capabilities supporting WFH, work-in-field and hybrid work
  • Maintaining employee experience across various user personas- lab managers, technicians, scientific partners, R&D, pharmaceutical sales representative, manufacturing team etc.
  • Patchy IT support affecting sales and revenue integrity
  • Poor TAT for tickets and ineffective resolutions
  • Unsystematic and unscientific fixes, squeaky process
  • No off-hours support, loss of productivity
  • Outdated password, patch management Cyber security risks
Challenges in Pharmaceutical Industry

Elevating Pharma Sales Representatives’ Performance

Know how we helped India’s one of the top pharmaceutical manufacturers improve its sales representative experience.

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Representatives’ Performance
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