Get 24x7 Global Service
Desk for 360° End User
Support
Are these concerns holding you back?
- Recurring IT tickets
- Too many points of contact for End User
- Risk of data breach from remote employee
- Compliance in Hybrid work environment
- Productivity and financial losses due to downtime
Progressive’s Global Service Desk Solutions
28+ years of experience in providing 24x7 IT Helpdesk support backed by
automation
What is a Service Desk?
The Service Desk serves as the central hub connecting employees or service users with the support they need. It acts as a lifeline for employees seeking assistance with technical problems, software troubleshooting, hardware inquiries, and other IT-related concerns. Whether it's resolving connectivity issues, assisting with software installations, or providing guidance on system configurations, the Service Desk is dedicated to ensuring smooth operations and seamless user experiences across the organization. At Progressive, our Service Desk is staffed with knowledgeable professionals ready to address your IT needs promptly and effectively, empowering you to stay focused on your core tasks with confidence.
End User IT Help Desk Solutions
Smart self-service. Faster resolution. Happier users.
End User HR Helpdesk Solutions
Personal Information : Easily access and update personal info
Attendance Details : View attendance details and timings
Attendance Management : Check in/out, apply for attendance, and view status
Taxation Documents : Access taxation documents like Form 16
Leave Management : Apply for leaves, track balance, and view history
Meeting Room Management : Book, view availability, and cancel bookings
Salary Slips : View and securely download salary slips
Grievance Redressal/Complaints : Raise grievances and track resolution
HR Policies and FAQs : Access company HR policies and FAQs
Campaign Management and Survey : Manage campaigns, surveys, and polls
Personal Details Update : Easily update personal details
Employee Engagement : Track engagement levels and communicate with employees
Admin Console for End User Management
Integrations We Support
Smart self-service. Faster resolution. Happier users.
Elevate Employee Experience for the Future of Work
End-user Centricity
At Progressive, we revolutionize support services with a relentless focus on end users. We understand that your employees are the driving force behind your business, and their needs should always take center stage. That's why our user-centric approach ensures not only their productivity but also elevates their overall technology experience in the digital workplace.
24x7 Instant Service
Imagine a support service that works around the clock, empowering your employees to work without interruptions. Our GSD provides 24x7 instant assistance, delivering one-click remediations and connecting users to live agents instantly. Say goodbye to waiting times and hello to swift query resolution, allowing your team to stay focused on their work and maximize productivity.
Cost Reduction
It is crucial to maintain a cost-effective strategy that aligns with your business objectives. At Progressive, we help businesses reduce their service desk dependency and streamline ticket management through automation-led services. By simplifying processes and ensuring an improved end-user experience, we pave the way for hybrid work productivity and significant cost savings.
Omni Channel Support
Experience the ultimate digital workplace support solution, tailored to your users' preferences. Our IT Help Desk offers omnichannel support, providing a unified point of contact across top business communication platforms. By resolving queries within the same environment your employees communicate with for all purposes, we eliminate the need for switching between multiple channels.
Global IT Service Desk
Outsourcing –
FAQ's
Find answers to the most common questions about our global IT service desk.
Talk to ExpertOur GSD solutions do provides 24x7 support to end-users through a distributed delivery model that includes a global team of IT support professionals, backed by automation. Apart from this we also provide customized support for business hours of different time zones.
We have a global presence and can provide support across varying time zones in different countries.
We integrate the chatbot into our operations by utilizing APIs provided by various messaging platforms such as Microsoft Teams, Slack, Google Workspace, and WhatsApp. Our team of experts configures and deploys the chatbot in a way that allows it to seamlessly interact with end-users, providing them with quick and efficient self-service solutions. The chatbot's capabilities are customized to meet the specific requirements of our clients' businesses and their end-users.
The agent is installed in the end user system's system. Apart from self healing, the agent can also provide proactive notifications to the user and IT team in case of any performance issues.
The chatbot can initiate a chat or callback with a live agent who can remotely access the user's computer to provide support. The chatbot can also transfer the chat to the live agent if the user requests it.
We have a comprehensive compliance framework that includes policies, procedures, and technologies to ensure compliance in a hybrid work environment. This framework covers various compliance requirements, including data privacy, data security, regulatory compliance, and industry-specific standards.
We have an XLA-driven approach that focuses on improving the digital employee experience. This approach includes capturing end-user feedback, analyzing it, and taking corrective actions to improve the overall employee experience. Our team uses various tools and technologies to monitor and measure the digital employee experience and continuously improve it over time.