Modernize the
end-user experience
Simplifying ‘work from anywhere’ for end-users, Progressive’s WORKELEVATE Global Service Desk leverages service automation and enables 24x7 digital workplace support.
Are these concerns holding your business back?
- Wasted time on recurring tickets
- Supporting work from anywhere, anytime, and on any device 24x7
- Too many SPOCs for employee needs
- Risk of downtime, lost productivity, and compromised employee experience
- An explosion in the variety and versions of end points to support
- Managing endpoint visibility and compliance
- Endpoint security management with the advent of hybrid and remote work
- Lack of a framework for process management and change management
- The need to recruit & incur additional costs in onboarding a specialist
Rethink End-User Support
With Automation
Self-Service Platform
Manage and transform your end-user experience by providing self-service capabilities and driving digital dexterity for a smarter and more efficient workplace.
Self-Healing Agent
Enable your systems to automatically conduct health checks, detect and remediate issues without service desk intervention and prevent downtime.
Conversational Chatbot
Deliver support seamlessly through an omnichannel, rule-based chatbot that enables faster resolutions, automates repetitive requests, and provides one-click fixes.
End-User Device Support
Troubleshoot end-user devices remotely and reduce downtime risks with a comprehensive suite of services to support ‘work from anywhere’.
Business Application Support
Provide instant assistance to the end user’s queries with business applications critical to your operations and avoid any downtime & data loss.
Productivity & Collaboration Application Support
Handle issues with productivity & collaboration applications such as Microsoft O365 & G Suite & deliver accurate responses to support requests.
Lightning-fast IT Support
Resolves queries seamlessly using automation
- Self Service (IT)
- Software Provisioning
- Printer Support
- End User Device Management
- L0 Business Apps Support
Instant HR Support
Streamlines HR Processes for better experience
- Self Service (HR)
- Onboarding & Offboarding
- Travel And Expense
- Leave Management
- Benefits/Claim Management
- Employee Communication
To ensure cost and service-delivery efficiency, Workelevate
24x7 Global Service Desk Capabilities Include
Elevate Employee Experience for the
Future of Work
End-user Centricity
Workelevate drives user-centric support services that focus on the end user's needs while ensuring their productivity through digital workplace support. Be it support queries for IT or HR, Workelevate Global Service Desk delivers services that not only help businesses drive change but also upscale employee experience and foster digital dexterity.
24x7 Instant Service
Delivering one-click remediations and instant live agent connect driven by the platform and global service desk respectively, the digital workplace service transformation solution enables faster service for end-users to get their queries resolved quickly, allowing them to focus on their work without wasting any time or loss of productivity due to delayed support.
Cost Reduction
Support services are critical to businesses as technology investments need to be optimized to maintain a cost-effective strategy that aligns with the objectives. Workelevate helps businesses with reducing service desk dependency and simplifies ticket management by enabling automation-led services that ensure improved end-user experience and hybrid work productivity.
Omni Channel Support
End-users are digitally savvy people who prefer one single point of contact for all of their communication. Workelevate’s omnichannel availability across top business communication platforms makes it a perfect digital workplace support solution for end-users to get their queries resolved within the same environment they communicate with for all purposes.
