Human + AI: The New Managed Services Workforce Model
Let me start with a confession. When I first heard the phrase “AI will replace managed services jobs,” my instinct was to treat it with healthy scepticism. We’ve been here before; with cloud, with automation, with offshoring. But something feels different this time, and I’ve spent the last several months trying to understand exactly what that “different” is. Here’s what I’ve concluded: AI isn’t coming for our workforce. It’s empowering them. And […]
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