The Role of AI and Automation in Transforming Global Service Desks in 2025
The year 2025 marks a decisive turning point for enterprise IT operations. With hybrid work now firmly established, and business processes spanning continents and time zones, organizations are under pressure to deliver faster, smarter, and more seamless IT support than ever before. In this environment, the traditional service desk model — reactive, ticket-based, and labor-intensive […]
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