Author name: Progressive Infotech

Role of AI in GSD

The Role of AI and Automation in Transforming Global Service Desks in 2025

The year 2025 marks a decisive turning point for enterprise IT operations. With hybrid work now firmly established, and business processes spanning continents and time zones, organizations are under pressure to deliver faster, smarter, and more seamless IT support than ever before. In this environment, the traditional service desk model — reactive, ticket-based, and labor-intensive […]

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AI Vs AI

AI vs. AI: The Cybersecurity Arms Race Reshaping Digital Defense

Introduction: When Machines Battle Machines Not long ago, cyberattacks were human vs. human — a hacker on one side, a Cybersecurity analyst on the other. Today, that balance has shifted. Artificial Intelligence is both the weapon and the shield. Every 39 seconds, a cyberattack takes place. Increasingly, the attacker is AI-powered malware, bots, or automated

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IT Infrastructure Management

Future Trends: How Outsourcing Optimizes CAPEX and OPEX in IT Infrastructure Management

In today’s digital economy, enterprise IT infrastructure decisions are no longer purely technical—they are strategic financial choices. As organizations scale, they face mounting pressure to reduce capital expenditure (CAPEX), optimize operational expenditure (OPEX), and increase business agility. Technology investments must now deliver measurable financial outcomes, not just operational efficiency. While cloud and on-premises deployments are

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Agentic AI

Why Agentic AI Is Important for Cybersecurity

What happens when attackers move at machine speed, but defenders are still responding at human speed? This is the uncomfortable reality of modern cybersecurity. Threat actors automate, adapt, and innovate faster than ever—probing for vulnerabilities around the clock, while security teams struggle under the weight of endless alerts, repetitive investigations, and the constant chase of

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AIOps-banner

AIOps: Transforming the Future of IT Infrastructure Management in India

Overview Enterprises across India are rapidly adopting digital technologies, cloud platforms, and hybrid IT environments. With this transformation comes complexity — distributed applications, rapidly growing data volumes, and 24/7 service demands. Traditional IT monitoring and management methods are no longer enough to ensure seamless operations. To tackle these challenges, Indian enterprises are turning to AIOps

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SIEM Sizing Calculator

SIEM Sizing Calculator – The Next Evolution in Cyber Defense

Modern businesses generate an enormous volume of security event logs every single day — from cloud apps, networks, servers, and endpoints. For security teams, this firehose of data can quickly become unmanageable. The good news? The Progressive SIEM (Security Information and Event Management) Sizing Calculator helps you cut through the noise. By converting events per

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Cybersecurity Threat Hunting

Cybersecurity Threat Hunting: A Complete Guide for Enterprise Security Leaders

What is threat hunting? Cybersecurity Threat hunting is a proactive cybersecurity practice in which analysts continuously search through network, cloud, and endpoint logs to uncover potential threats that may bypass existing security measures. The focus is on identifying indicators of compromise (IoCs), attacker tactics, techniques, and procedures (TTPs), as well as advanced persistent threats (APTs).

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Digital Workplace Management

Future-Ready Workplace Management Suite: The Next Big Leap in Employee Experience

The workplace is no longer a place. It’s an experience.In an era of hybrid work, global teams, and digital-first operations, employees expect technology that is fast, intelligent, and invisible. No one has patience for clunky ticket systems, endless troubleshooting, or outdated IT support models. This is where Progressive’s Future-Ready Workplace Management Suite sets a new

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RIMS

Remote Infrastructure Management Services (RIMS): Driving Efficiency and Reliability in IT Operations

Overview Organizations are increasingly adopting Remote Infrastructure Management due to the growing complexity of hybrid and multi-cloud environments, the need for 24×7 operational continuity, and the pressure to optimize IT costs. With businesses becoming more geographically dispersed, RIM enables centralized, real-time management of networks, servers, storage, and applications across locations without the need for large

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VAPT

Vulnerability Assessment and Penetration Testing: Choosing the Right Cybersecurity Approach

Vulnerability Assessment and Penetration Testing (VAPT) is a comprehensive security testing approach that combines automated scanning (vulnerability assessment) with simulated real-world attacks (penetration testing) to identify, evaluate, and validate security weaknesses in an organization’s IT infrastructure. Vulnerability Assessment and Penetration Testing (VAPT) Lifecycle in Four Key Steps Key Differences Between Vulnerability Assessment and Penetration Testing

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