Progressive Infotech (Workelevate) Recognized in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools for the Second Consecutive Year
Future-Ready Workplace Management Suite
Human-Led Services + AI-Powered Automation with Workelevate
- Seamless end-user support
- 24x7 operations monitoring
- Intelligent IT management
Workplace Management Suite
A comprehensive offering combining Human-Led Services and AI-Powered Automation (Workelevate)
Category
Workplace Support Services
Experience & Operations Monitoring
Asset & Infrastructure Management
IT Co-Pilot
DEX (Digital Employee Experience)
Endpoint Management
Human-Led Workplace Services
- End User Support
- Ticket Management
- Application Support – SOP Based L1
- Mail & Messaging Management
- Meeting Room Management
- BYOD Support
- Employee Onboarding & Offboarding
- Program Management
- End User Experience Management
- 24/7 Support
- MIS Reporting
- Asset Management (Hardware & Software)
- Vendor Management
- Anti-Virus Management
- VDI Management
- End-User Application Support
Human + AI-Powered Digital Workplace (Workelevate)
- Troubleshooters (Network, System, VPN, etc.)
- Knowledge Base Search
- Password reset account Unlock
- Live Analyst Connect – [Add-On] Service Request workflows, Software and Printer Installation
- Experience Management
- AI Root Cause Analysis (RCA)
- Campaign Management
- Self-Healing
- OS Patch Management
- Asset Management (ITAM)
- Digital Asset Verification (DAV)
- Endpoint Insights & Troubleshooting
- Remote Access & Remediation
- Software Distribution
- Software Metering
- Application Control – Essential & Restricted
Workplace Management Suite
A comprehensive offering combining Human-Led Services and AI-Powered Automation (Workelevate)
| Category | Human-Led Workplace Services | Human + AI-Powered Digital Workplace (Workelevate) |
|---|---|---|
| Workplace Support Services |
| |
| Experience & Operations Monitoring |
|
|
| Asset & Infrastructure Management |
|
|
| IT Co-Pilot | |
|
| DEX (Digital Employee Experience) | |
|
| Endpoint Management |
|
|
Looking for a tailored package to meet your unique workplace IT needs? Get in touch with us to build your custom solution.
Looking for a tailored package to meet your unique workplace IT needs? Get in touch with us to build your custom solution.
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Setting New Benchmarks in the Digital Employee Experience (DEX) Arena
“We can see substantial reduction in tickets and improved digital employee experience. It also an indication of less dependency on IT helpdesk for solving basic problems.”
55%
Ticket
Automation
“Their inclination towards automation using Workelevate is absolutely amazing which has resulted in greater user satisfaction and I see more future improvements with Workelevate.”
40%
Ticket
Automation
“Workelevate transformed our IT operations & improved employee experience. It empowers our employees to have self-service through service chatbot & enhancing the productivity.”
60%
Ticket
Automation
