How a Renowned FMCG Brand Transformed 24x7 IT Operations with Strategic Managed Services

In the fast-paced world of FMCG, operational delays and infrastructure downtime can directly impact sales, store openings, and customer satisfaction. For one of the world’s most iconic snack and confectionery brands, ensuring real-time IT responsiveness across its vast store and support network was essential to business continuity.

That’s where Progressive Infotech came in—with robust Managed IT Services tailored to streamline service desk operations, proactively monitor infrastructure, and stabilize store support across India.

This case study highlights how structured ticketing, centralized monitoring, biometric integration, and secure system restorations helped reduce downtime, improve SLA adherence, and keep operations running smoothly—even during peak festive seasons.

If your business is grappling with scattered support, vendor inefficiencies, or IT gaps during critical hours, this is your roadmap to always-on IT—driven by a trusted managed services partner.