Workplace Services
are Evolving
The focus is on employee experience. Businesses need to deliver lighting fast service request resolutions & support that matters.
Clients Across
Various Industries
Trusted by 150+ Indian & global brands for digital workplace service transformation and full stack infrastructure services
Elevate Employee
Experience for the
Future of Work
Employee Centricity
Experience-focused metrics to measure outcomes (XLA’s over SLA’s)
24x7 Instant Service
Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH
Cost Reduction
30%+ cost savings vis-a-vis onsite contract & head-count reduction
Omni Channel Support
Enable employees to access support through their preferred channel
Why Redesign
Workplace Services?
Work is changing - driven by innovative technologies, generational shifts, and new ways of working. For employees to be happy and deliver results, the need of the hour is to enable workplace services that overcome the following challenges -
Workplace Services
Hybrid is the New
Normal
The hybrid work model is inevitable. CXOs & business leaders are optimizing it using technologies to stay ahead of the curve.
The Great
Resignation Wave
The post-pandemic environment has brought huge tech resources crunch resulting in attrition and hiring challenges.
Working Anytime,
Anywhere
Employees now prefer flexible working and businesses should meet the demand of 24x7 remote support for IT, HR & Field Ops.
The Need is Greater than Ever
To Shift from SLA’s to Experience Level Agreement (XLA’s)
Elevating the employee experience is more important to us than meeting the SLA’s. Hence, we offer Experience Level Agreement (XLA’s) that helps us overcome ‘the watermelon effect’. On the outside, a watermelon is smooth, shiny and green, but under the surface it is red and very fragile. Similarly, SLA’s show all green on the metric targets assessed but in reality, end user experience defines the service outcomes. Make the shift to enable change.
Ready for Digital
Workplace Service Transformation?
Our Story of ‘Progress’
24+
Successful
Years
150+
Active
Clients
1000+
Technical
Resources
95%+
Annuity
Business
70%+
Customers
>5+ Years
Let's Talk!
Get in touch with us to see our solutions in action