Elevate Employee
Experience
for the
Future of Work

Employee Centricity

Experience-focused metrics to measure outcomes (XLA’s over SLA’s)

24x7 Instant Service

Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH

Cost Reduction

30%+ cost savings vis-a-vis onsite contract & head-count reduction

Omni Channel Support

Enable employees to access support through their preferred channel

Why Redesign
Workplace Services?

Work is changing - driven by innovative technologies, generational shifts, and new ways of working. For employees to be happy and deliver results, the need of the hour is to enable workplace services that overcome the following challenges -

Workplace Services
are Evolving

The focus is on employee experience. Businesses need to deliver lighting fast service request resolutions & support that matters.

Hybrid is the New
Normal

The hybrid work model is inevitable. CXOs & business leaders are optimizing it using technologies to stay ahead of the curve.

The Great
Resignation Wave

The post-pandemic environment has brought huge tech resources crunch resulting in attrition and hiring challenges.

Working Anytime,
Anywhere

Employees now prefer flexible working and businesses should meet the demand of 24x7 remote support for IT, HR & Field Ops.

The Need is Greater than Ever

To Shift from SLA’s to Experience Level Agreement (XLA’s)

Elevating the employee experience is more important to us than meeting the SLA’s. Hence, we offer Experience Level Agreement (XLA’s) that helps us overcome ‘the watermelon effect’. On the outside, a watermelon is smooth, shiny and green, but under the surface it is red and very fragile. Similarly, SLA’s show all green on the metric targets assessed but in reality, end user experience defines the service outcomes. Make the shift to enable change.

Ready for Digital
Workplace Service Transformation?

Our Story of ‘Progress’

24+

Successful
Years

150+

Active
Clients

1000+

Technical
Resources

95%+

Annuity
Business

70%+

Customers
>5+ Years

Let's Talk!

Get in touch with us to see our solutions in action

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