Workplace Services
are Evolving
The focus is on employee experience. Businesses need to deliver lighting fast service request resolutions & support that matters.
Trusted by 150+ Indian & global brands for digital workplace service transformation and full stack infrastructure services
Experience-focused metrics to measure outcomes (XLA’s over SLA’s)
Live Remote Agent Support resolving 75%-80% tickets with ZERO TOUCH
30%+ cost savings vis-a-vis onsite contract & head-count reduction
Enable employees to access support through their preferred channel
Work is changing - driven by innovative technologies, generational shifts, and new ways of working. For employees to be happy and deliver results, the need of the hour is to enable workplace services that overcome the following challenges -
The focus is on employee experience. Businesses need to deliver lighting fast service request resolutions & support that matters.
The hybrid work model is inevitable. CXOs & business leaders are optimizing it using technologies to stay ahead of the curve.
The post-pandemic environment has brought huge tech resources crunch resulting in attrition and hiring challenges.
Employees now prefer flexible working and businesses should meet the demand of 24x7 remote support for IT, HR & Field Ops.
Elevating the employee experience is more important to us than meeting the SLA’s. Hence, we offer Experience Level Agreement (XLA’s) that helps us overcome ‘the watermelon effect’. On the outside, a watermelon is smooth, shiny and green, but under the surface it is red and very fragile. Similarly, SLA’s show all green on the metric targets assessed but in reality, end user experience defines the service outcomes. Make the shift to enable change.
Successful
Years
Active
Clients
Technical
Resources
Annuity
Business
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5+ Years
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