Digital Employee
Experience (DEX)
Recognized
by leading
industry
analysts
Availability does not equal experience
Traditional monitoring confirms that infrastructure and applications are available. It does not indicate whether a device is underperforming, or whether a specific application is degrading productivity for a particular team or location. Progressive's DEX, built on Workelevate, combines continuous experience insight with proactive remediation to identify device, application and workplace issues earlier, understand root cause, and act before they generate recurring support demand.
Traditional IT Monitoring
Progressive DEX
- Scores the actual employee experience
- Detects degradation before it's reported
- Correlates patterns across users and devices
- Surfaces issues through continuous telemetry
- Automated remediation and continuous self-healing
Four experience signals, one composite score
DEX consolidates the signals that determine an employee's day-to-day technology experience into a single, trackable score. IT, workplace and HR teams can use this score as a common reference point for experience, rather than relying on anecdotal feedback.
Device Health
Rich endpoint telemetry (Boot time, battery, CPU and memory pressure, crash frequency, disk health +50 more) with continuous monitoring and live health correlation
Application Performance
Launch and response times for the business applications people rely on daily.
Security Posture
Patch status, endpoint compliance and configuration drift across the estate.
Employee Sentiment
Automated employee sentiment analysis alongside telemetry to establish reality of what the user feels
Core DEX capabilities
DEX is not a single dashboard. It is a set of connected capabilities that move from raw telemetry to a resolved issue, without requiring an employee to log a ticket.
Continuous Experience Measurement
Track device health, application performance, security posture and employee satisfaction as one connected picture, not four separate reports.
Experience Scoring
Convert raw signals into a Digital Experience Score, then pinpoint the degraded users, devices, applications or locations behind a dip.
Anomaly Detection
Spot unusual patterns and recurring experience issues as they start to form, well before they show up as a wave of tickets.
AI Root-Cause Analysis
Correlate endpoint and application signals to explain why experience dropped, and get a recommended remediation, not just an alert.
Automated Self-Healing
Resolve known endpoint issues automatically, so common faults are fixed before an employee even notices them.
Targeted Remediation Campaigns
Run focused improvement campaigns against specific issues, then track the experience score to confirm the fix actually worked.
DEX is managed as an operating model
Progressive manages DEX as an operational service. We review experience signals, identify recurring patterns and coordinate and automate corrective action across workplace, endpoint, application and support teams, so the score keeps moving in the right direction.
Workelevate provides the technology layer: Digital Experience Score, AI root-cause analysis, recommended actions, anomaly detection, self-healing and employee sentiment. Together, this enables a shift from ticket-led support to proactive experience management.
Business outcomes
DEX gives IT leadership a way to manage employee experience with the same rigor applied to uptime and service-level performance.
Reduced employee-impacting incidents
Identify and remediate common experience problems before they generate repeated tickets.
Faster root-cause identification
Correlate endpoint and application signals instead of relying on symptom-based troubleshooting.
Lower avoidable support demand
Remove recurring causes rather than resolving the same issue again and again.
Less productivity loss
Detect performance degradation earlier and target remediation where it matters most.
Measurable experience improvement
Manage digital experience alongside traditional service metrics, tracked over time.
Frequently asked questions
Talk to ExpertDEX is the discipline of understanding, improving and proactively managing the technology experience employees have every day. Progressive's DEX, built on Workelevate, combines continuous experience insight with proactive remediation to catch device, application and workplace issues earlier and act before they become recurring support demand.
Traditional monitoring shows whether infrastructure and applications are available. DEX goes further by measuring the actual experience, device health, application performance, security posture and employee sentiment, and turning that into scores IT can act on.
It's a composite score that reflects an employee's real technology experience, built from device, application, security and sentiment signals. Progressive uses it to identify degraded users, devices, applications or locations, and to track whether remediation is actually working.
For known endpoint issues, yes. DEX automates self-healing so common faults are resolved without waiting on a support ticket. For more complex issues, AI-driven root-cause analysis recommends the remediation, and Progressive's team coordinates the fix across workplace, endpoint, application and support teams.
DEX is managed as an operational service, not simply a monitoring dashboard. Progressive reviews experience signals, identifies recurring patterns, and coordinates corrective action, using Workelevate as the underlying technology layer.